WELCOME TO OUR ONLINE CUSTOMER SUPPORT PAGE

GENERAL INFORMATION AND QUESTIONS

• If you lost, forgot or did not receive your Username and/or Password, please click here.
• I did not receive an email confirmation of my purchase.
• I am having problems accessing the website with my Username and/or Password.
• Is my personal information safe?

BILLING INFORMATION AND QUESTIONS

• If you want to stop all future billing or cancel your subscription, please click here.
• If you have a question regarding your bill, please click here.
• What name or company will appear on my Statement?
• What is your refund policy?
• How often will I be billed for the services?
• How does the billing work with the trial membership I purchased?
• My information has been used fraudulently in the past, now I can't join. Why?

TECHNICAL INFORMATION AND QUESTIONS

• What happens if I entered an incorrect email address?
• Why can I still access the site after I cancelled?
• How can I change my password or other information on my account?
• I am having technical problems with the website I joined and require assistance.

I did not receive an email confirmation of my purchase.

In order to receive your receipt you must have typed in your email address correctly. All receipts that are returned to Alternative Payments due to an incorrect or undeliverable email address will be deleted and voided.

I am having problems accessing the website with my Username and/or Password.

Try to copy/paste your username and password exactly as provided or retype your username and password again. Please note that usernames and passwords are case sensitive, so use the UPPER and lower case as provided. Also try to reboot your machine, try a different browser, or if possible test it on another computer.

Is my personal information safe?

We have taken every possible precaution and utilize the latest technology to protect your privacy. All information is encrypted and transported via secure 128 bit layers. We do not release or resell any customer information.

For further details, please review our Privacy Policy.

What name or company will appear on my statement?

The purchase description name will be displayed on both the sign up page and the confirmation email you will receive, as it depends on the billing option you have selected. Usually the statement name matches the company’s name not the website’s name. On your statement you will find the customer support email or phone number to contact us for any questions.

What is your refund policy?

All refunds will be credited the same way and in the same amount as with the original purchase. Refunds can be requested via email by clicking here.

How often will I be billed for the services?

Your account will be billed as stated on the merchant’s website at the time of the purchase, and the information is also provided in the confirmation email that was sent to the email address that you provided during the sign-up process. If it is a recurring membership, you will be billed monthly. For example, if your account was activated on October 15th, your account will automatically be billed again on November 15th. If you cancel your account before that time, then your account will not be renewed and your account will expire on November 15th. For example, if you were activated on October 15th and we receive your cancellation on October 30th, then your account will expire on November 15th. If you joined on a trial basis, the 30-day billing cycle begins at the end of the trial period, unless you cancel within the trial period.

How does the billing work with the trial membership I purchased?

A low-cost trial membership purchase is good for a specified number of days. Trial memberships may upgrade automatically to the standard monthly membership plan unless you cancel within the trial period. Please read each merchants’ terms and conditions regarding your purchase carefully.

My information has been fraudulently used in the past, now I can't join. Why?

Anytime fraudulent activity is reported on an account, the payment information is placed in a negative database, which prevents any further transactions from you. This information is shared worldwide by thousand of Internet merchants with no availability to be removed.

What happens if I entered an incorrect email address?

In order to receive your receipt you must enter your correct email address. All receipts that are returned to Alternative Payments.com due to incorrect/undeliverable e-mail addresses will be deleted within 24 Hours. Please contact us with any questions.

Why can I still access the site after I cancelled?

You will have access until your full membership expires at the end of the term. Once cancelled you will not be re-billed again.

How can I change my password or other information on my account?

Unfortunately, we cannot update your account information. For security and privacy reasons we are not able to change your email address, username, password, payment method, credit card number, expiration date, address or other information. You may, however, cancel your account and then sign up again as a new member. You may then enter any new information and select a different username and password if necessary.

I am having technical problems with the website I joined and require assistance.

Please contact the content provider (the website) directly if you are experiencing technical problems or if you are having viewing problems with video streaming, etc. Alternative Payments does not control or manage any of the merchants’ websites and does not provide technical assistance, except for billing issues.

If you can't find the answer regarding your billing question on this page, please click here and our staff will gladly assist you within 24 hours (except weekends and holidays).

Note: You must include a transaction number in order for us to assist you. If you do not have your transaction number, then please click here.